Six programme areas on one access infrastructure.
Each programme area applies the same access model to a different essential service. Content, eligibility rules, referral pathways and escalation teams are owned by the sector partner.
- Smart SMS
A two-way, conversational entry point to information and services, on any phone that can send a text.
- Digital Health
Continuity of care between visits, alongside the health workers who provide it.
- Citizen Services
Government and public services that are easier to find, understand and complete.
- Financial Inclusion
Helping people understand, access and confidently use appropriate financial services.
- Agriculture & Climate
Smallholder livelihoods and climate resilience through timely, accessible information.
- Humanitarian Engagement
Responsible communication, accountability and access to assistance for affected populations.
Each programme page follows the same shape: the development challenge, the access barrier, how Africa Access Labs would help, the applications we are ready to co-design, a service journey shown as a short film, the channels that fit, and the indicators a partner could track. Content, eligibility rules and escalation paths stay with the sector partner in every case.
Shared across all six
The access model, responsible-AI safeguards, human escalation, data protection, integrations and measurement framework.
Specific to each programme
Approved content, eligibility rules, referral pathways, languages, escalation teams and the indicators partners choose to track.
Applications
The applications described are ones we are ready to co-design with partners.
What stands between people and the service you need them to reach?
We work with governments, development partners and implementing organisations to identify that gap, design an accessible service journey and test what works.