An African development-delivery organisation focused on inclusive access to essential services.
We bring inclusive digital-delivery capability into programmes led by institutions with the mandate, expertise and trust to deliver development outcomes.
Who we are
Our mission
To close the gap between essential-service systems and the people they are meant to serve.
Our role
We design and deliver accessible, conversational and low-friction service channels inside programmes led by governments, development organisations and implementers. We work as a programme technology partner, consortium member, government implementation partner and innovation partner.
What we do not do
We do not replace governments, clinicians, NGOs, humanitarian professionals, agronomists, social workers or researchers, and we do not make clinical, protection, credit or eligibility decisions that belong with accountable people and institutions.
One mission, enabled by our own technology.
Africa Access Labs builds on delivery experience developed through Aga Intelligence and Moozy.ai: a live conversational SMS service in telecommunications and an intent-aware SMS insurance journey in financial services. Capability in practice
- Corporate organisationAga Intelligence (Pty) Ltd
Botswana-registered technology company and owner of Moozy.ai.
- Impact-focused initiativeAfrica Access Labs
The development-delivery initiative of Aga Intelligence, working with governments, funders, implementers and research partners.
- Enabling infrastructurePowered by Moozy.ai
Modular infrastructure for engagement, onboarding, data capture, workflow, integration, human escalation, payments and analytics.
Built in Botswana. Designed for African service-delivery realities.
Validate locally. Adapt with local partners. Scale responsibly.
Africa Access Labs is based in Gaborone, and Botswana is where our capability is developed. It is also a useful proving ground for inclusive service delivery: a population spread across cities, villages and remote settlements makes it a demanding place to design services that must work for people who are not online.
The barriers we design around are not unique to Botswana. Basic phones, mobile-first populations, rationed data, long distances, multiple languages, uneven connectivity and fragmented service systems are shared across many African settings, though never in the same way. An approach validated here can be adapted elsewhere only with local partners who hold the mandate, language and context.
Experience we build on
Our founder, Aluta Modisaotsile, previously founded M-Agri, a USSD-based agricultural information service and marketplace designed to reach farmers on basic mobile phones. That experience of designing for low-bandwidth, mobile-first contexts shapes how we approach every service journey.
What stands between people and the service you need them to reach?
We work with governments, development partners and implementing organisations to identify that gap, design an accessible service journey and test what works.